Privacy Policy

1. Introduction

AI Property Coach ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aipropertycoach.com, use our services, or engage with our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services or courses
• Apply for Inner Circle membership
• Submit support tickets or contact forms
• Sign up for newsletters or marketing communications
• Participate in surveys or promotions

This information may include: full name, email address, telephone number, postal address, date of birth, payment information, investment preferences, property interests, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and clickstream data
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Financial Information

Payment information (credit card numbers, billing addresses) is processed securely through our third-party payment processors (Stripe, PayPal, Wise). We do not store complete payment card details on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send transaction notifications
• To manage your account and provide customer support
• To send you course materials, property alerts, and educational content
• To communicate about Inner Circle membership, board meetings, and exclusive opportunities
• To send payment reminders and subscription renewal notices
• To personalize your experience and deliver targeted content
• To analyze usage patterns and improve our platform
• To send marketing communications (with your consent)
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address fraud or security issues

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

Your data is stored on secure servers located in the United Kingdom and European Economic Area (EEA). We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Maintain your login session
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Track conversion and marketing campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Stripe, PayPal, Wise (for transaction processing)
• Email Services: For sending newsletters, course materials, and notifications
• Analytics Providers: To understand website usage and improve our services
• Cloud Hosting: For secure data storage and platform infrastructure
• CRM Systems: For managing customer relationships and support tickets

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have the following data protection rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Marketing Communications

With your consent, we may send you marketing emails about new courses, property investment opportunities, Inner Circle events, and other relevant content. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your account, purchases, and service updates.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Supervisory Authority

If you are located in the EEA or UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO): https://ico.org.uk